• Advice On Voice
    Advice On Voice

    In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.


  • For Merchants, The Future Of Payments Is Everywhere
    For Merchants, The Future Of Payments Is Everywhere

    As e-commerce continues to grow, there’s one thing that’s clear for brick-and-mortar retailers: consumers are no longer obligated to venture out to physical stores every time they want something.

  • Grocers Can Redesign Brick-And-Mortar Retail To Beat Amazon At Its Own Game
    Grocers Can Redesign Brick-And-Mortar Retail To Beat Amazon At Its Own Game

    Last weekend as I stared at the produce section in my local grocery store thinking about how nice it would be to give my shopping list to someone else to fill so I could enjoy a leisurely cup of coffee and come back later to pick up my order, I was run down by another shopper’s cart. One minute I was examining Honeycrisp apples, the next I was clutching my Achilles tendon. When I turned around, to address the other shopper, I discovered it wasn’t a time-pressed consumer who crashed into me. It was an apologetic Instacart Shopper sprinting around the store trying to do his job.  This encounter made me realize the modern grocery store is the nemesis of efficient online shopping.

  • Why The Future Of Retail Lies In Evolving Technology
    Why The Future Of Retail Lies In Evolving Technology

    The future of retail belongs to those who reinvent their customer experience. It’s a belief that’s been borne out as true by the events of recent years, especially 2017. Research shows that in 2017, a year many in the media pessimistically dubbed the “retail apocalypse,” companies that embraced the latest technology and evolved with the new era in retail saw unprecedented success. They used a unified commerce approach to reach new levels in their business—showing the that the common wisdom about the direction of retail is not the real story.

  • What’s In Store For 2018: Four Retail And Point-of-Purchase Industry Trends

    We’ve made another jog around the sun and look forward to what 2018 has in store for our industry. This past year, the expansion and fluidity of e-commerce has continued to challenge traditional retailers to reinvent their strategies of engaging customers.

  • The “Ghost Economy” Of Christmas Past

    Another holiday peak season is in full swing and customers are buying goods faster than any other time during the year. Your staff is working hard, and putting in the extra hours to fulfill exponentially more orders than usual - if everything stays the course, your company could potentially bring in close to a third of its annual earnings for the year during this busy season alone.

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  • How To Achieve Retail Supply Chain Excellence -- Building The Consumer Proposition

    In todays' customer-centric world, retailers must put consumer needs at the heart of supply chain and fulfillment operations. Retailers need inventory management that is optimized for cross-chain product availability and fulfillment and returns that provide a frictionless experience for the customer.

  • 5 Key Trends For Smarter eCommerce Fulfillment

    Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.

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  • Payments, Tax & Fraud
    Payments, Tax & Fraud

    Let Radial handle the complexity and risk of payment processing, fraud management and tax compliance. Our fully outsourced solution turns orders into revenue, sends criminals running, keeps governments satisfied, and turns one-time shoppers into repeat customers.

  • Fraud Zero
    Fraud Zero

    Radial Fraud Zero delivers a best-in-class combination of people, processes, and technology for end-to-end fraud management. We are 100% focused on converting the highest percentage of transactions and keeping fraud well below industry standards to provide a frictionless experience for your customers. Our blending, cutting-edge technology with rigorous expert analysis translates into higher approval rates and happier customers.

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  • Why Agile Merchandising Is A Win-Win For Retailers
    Why Agile Merchandising Is A Win-Win For Retailers

    Partnering with brand reps to provide fun, profitable in-store promotions, displays, and buying experiences is one part art and one part science. But it always starts with a passion for meeting the needs of today’s wired-up and infinitely distracted consumer, especially as the retail sector continues to undergo massive transformation powered by changing consumer tastes, cost pressures, and the growth of online channels. Not to mention the resurgence of niche retailers and other direct channels that strive to offer greater convenience and unique value added services or packaging. Meanwhile, more funding continues to flow into upstart brands and new retail concepts driven by Amazon and other innovators, creating both a lot of noise and opportunity. To stand-out and succeed, retail merchandisers need to move fast, use their data, and think like a disruptor.

  • Making The Most Of Data Migration
    Making The Most Of Data Migration

    When organizations embark on major data migration projects, many assume their vendor will do much of the upfront planning, data clean-up, and extracts. After all, that's the way it used to be. But things have changed. Vendors have shifted much of the data migration burden to their customers. Now, to reduce their quotes and shift risks, more software implementers are making data migration their customers' responsibility.

  • Is Retail Out Of The Woods?
    Is Retail Out Of The Woods?

    In 2017, the U.S. retail industry experienced unprecedented turbulence and many in the industry see more challenges to come in 2018. The impact of Amazon and other online retailers has disrupted how retailers do business and reach consumers. Store closings have reached record levels. Numerous large, well-known retail companies have filed for bankruptcy, restructured, and in many cases closed down their businesses. The continuing evolution of shoppers creates new demands on retailers that impact all aspects of the business, from stores to backstage operations to information technology and supply chain capabilities — including home delivery. The disruption continues to drive concern with investors, creditors, industry analysts, and — most of all — companies themselves.

  • Retail’s Reckoning: The Great Fragmentation
    Retail’s Reckoning: The Great Fragmentation

    Americans are now living in the fragmented states of America, and the implications for retailers and brands are life altering. Retailers will need to do even more to make themselves compelling and convenient to an increasingly diverse set of niches.

  • Bridging The Gap Between Data And The UI
    Bridging The Gap Between Data And The UI

    Online consumerism has dramatically increased over the last few years. As major brick-and-mortar stores close due to online retail growth, the need to provide more personalized online experiences is even more imperative. Shoppers have become increasingly tech savvy and reliant upon their digital devices, and they seek efficiency, independence and personalization when determining from which site they make their final purchases. While users are not interested in dealing with in-store sales associates, a good portion of “shoppers like a personal touch that reflects their history with a brand … and want product recommendations based on past purchases.”

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