EDITOR'S DESK

  • Advice On Voice
    Advice On Voice

    In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.

GUEST CONTRIBUTORS

  • For Merchants, The Future Of Payments Is Everywhere
    For Merchants, The Future Of Payments Is Everywhere

    As e-commerce continues to grow, there’s one thing that’s clear for brick-and-mortar retailers: consumers are no longer obligated to venture out to physical stores every time they want something.

  • Grocers Can Redesign Brick-And-Mortar Retail To Beat Amazon At Its Own Game
    Grocers Can Redesign Brick-And-Mortar Retail To Beat Amazon At Its Own Game

    Last weekend as I stared at the produce section in my local grocery store thinking about how nice it would be to give my shopping list to someone else to fill so I could enjoy a leisurely cup of coffee and come back later to pick up my order, I was run down by another shopper’s cart. One minute I was examining Honeycrisp apples, the next I was clutching my Achilles tendon. When I turned around, to address the other shopper, I discovered it wasn’t a time-pressed consumer who crashed into me. It was an apologetic Instacart Shopper sprinting around the store trying to do his job.  This encounter made me realize the modern grocery store is the nemesis of efficient online shopping.

  • Why The Future Of Retail Lies In Evolving Technology
    Why The Future Of Retail Lies In Evolving Technology

    The future of retail belongs to those who reinvent their customer experience. It’s a belief that’s been borne out as true by the events of recent years, especially 2017. Research shows that in 2017, a year many in the media pessimistically dubbed the “retail apocalypse,” companies that embraced the latest technology and evolved with the new era in retail saw unprecedented success. They used a unified commerce approach to reach new levels in their business—showing the that the common wisdom about the direction of retail is not the real story.

  • What’s In Store For 2018: Four Retail And Point-of-Purchase Industry Trends

    We’ve made another jog around the sun and look forward to what 2018 has in store for our industry. This past year, the expansion and fluidity of e-commerce has continued to challenge traditional retailers to reinvent their strategies of engaging customers.

  • The “Ghost Economy” Of Christmas Past

    Another holiday peak season is in full swing and customers are buying goods faster than any other time during the year. Your staff is working hard, and putting in the extra hours to fulfill exponentially more orders than usual - if everything stays the course, your company could potentially bring in close to a third of its annual earnings for the year during this busy season alone.

More From Guest Contributors

RETAIL OPERATIONS WHITE PAPERS

  • 5 Key Trends For Smarter eCommerce Fulfillment

    Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.

  • A Collaborative Supply Chain Makes Omnichannel Success Possible

    Today’s ‘anytime, anywhere’ shoppers have big expectations for retailers, and they had better keep up or be prepared to lose a sale, or even a customer for life. This demand for service has created an urgency which retailers must meet, and it begins with the supply chain.

More Retail Operations White Papers

RETAIL OPERATIONS PRODUCTS & SERVICES

  • Payments, Tax & Fraud
    Payments, Tax & Fraud

    Let Radial handle the complexity and risk of payment processing, fraud management and tax compliance. Our fully outsourced solution turns orders into revenue, sends criminals running, keeps governments satisfied, and turns one-time shoppers into repeat customers.

  • Fraud Zero
    Fraud Zero

    Radial Fraud Zero delivers a best-in-class combination of people, processes, and technology for end-to-end fraud management. We are 100% focused on converting the highest percentage of transactions and keeping fraud well below industry standards to provide a frictionless experience for your customers. Our blending, cutting-edge technology with rigorous expert analysis translates into higher approval rates and happier customers.

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RETAIL OPS INDUSTRY INSIGHTS

  • For Merchants, The Future Of Payments Is Everywhere
    For Merchants, The Future Of Payments Is Everywhere

    As e-commerce continues to grow, there’s one thing that’s clear for brick-and-mortar retailers: consumers are no longer obligated to venture out to physical stores every time they want something.

  • Gender Pay Equity In Retail:  A Long Way To Go
    Gender Pay Equity In Retail: A Long Way To Go

    In the 1990s, the Saturday Night Live “Gap Girls” skit — featuring comedians Chris Farley, Adam Sandler, and David Spade — became an instant pop-culture classic. Spoofing a day in the life of retail workers was right on target then and, unfortunately, remains all too much on point now two decades later. As was true then, women continue to be overrepresented in low-paying, front-line retail jobs and underrepresented in in-store and C-suite management. There have been some encouraging signs recently that the retail industry is moving ahead on gender pay equity, but there is still a long way for the sector to go.

  • The Perfect Storm Of Data Exploitation
    The Perfect Storm Of Data Exploitation

    It is practically indisputable that we are in the midst of a perfect storm for customer data to be stolen, sold, and exploited as evidenced by the outrageous number of breaches, a low amount of concern about data security among millennials, and widespread security blunders in many companies. In the short run, there does not seem to be any improvement on the horizon. I remain, however, optimistic, fueled by some patches of blue sky trying to show through, promising a brighter future. You can call me a dreamer, but I am optimistic breaches will slow significantly in the future. However, there is some bad news: Breaches will continue to increase for the next few years until three improvement areas are addressed.

  • Over- And Under-Supplying Hurts Profits: A New Methodology To Help Retailers Improve Inventory Decisions
    Over- And Under-Supplying Hurts Profits: A New Methodology To Help Retailers Improve Inventory Decisions

    With the madness of Black Friday and holiday shopping behind us, retailers are taking stock of inventory. Matching expensive supply to uncertain demand each holiday season — and beyond — remains a central problem they and their suppliers face.

  • Retail & Store Flooring: Looking Sleek Without Compromising Durability
    Retail & Store Flooring: Looking Sleek Without Compromising Durability

    Retail planning and design is as much art as science. It is all about creating an attractive, easy-to-navigate space that best shows off the merchandise while making the store an environment in which the shopper is comfortable and happy to spend time — even if “just looking around.” Successful design can encourage the person who stepped in for just one or two items to end up walking out with a full shopping bag.

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