As consumers shift to online channels for their purchases, it is heavily affecting large brick and mortar retailers. However, what is the impact on small to medium-sized businesses, or SMBs, and local retailers?
In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.
Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.
Most retailers use demand-forecasting methods that fail to provide insight into how consumers choose to have orders fulfilled. Download this report from Gartner Research for insights into order fulfillment forecasting and optimal inventory positioning using distributed order management (DOM) systems.
To build engagement and understand customers, you have to know who they are, what they want, and what’s important to them. The good news is, there is a lot of data to aid in this understanding.
Blockchain and cryptocurrency: the beloved buzzwords of the technology world. Due to their radical potential, these emerging technologies have been shrouded in doubt and confusion. Yet, even as awareness and adoption have steadily grown in recent years, many experts venture to call this silent revolution the fastest growing digital technology since the internet.
For all the colossal change the retail industry has undergone in recent years, the retail revolution is only getting started, according to Dana Telsey, CEO and Chief Research Officer at Telsey Advisory Group (TAG). Thanks to changing consumer behavior and the new ways of purchasing, retail sales are continuing to grow, Telsey said at recent Grow Live events in New York and Los Angeles. With consumer confidence at a high, brands and retailers need to give consumers a reason to spend.
Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. The results found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
eCommerce fraud professionals battle their versions of Freddy Krueger, Norman Bates, Michael Meyers and Jason Voorhees head-on every day. And, when it comes to fraud, they often slay the monster. But, while many have their eyes focused on the threat in front of them, they can’t see the real danger—the bigger danger—lurking in the shadows.
Let Radial handle the complexity and risk of payment processing, fraud management and tax compliance. Our fully outsourced solution turns orders into revenue, sends criminals running, keeps governments satisfied, and turns one-time shoppers into repeat customers.
Radial Fraud Zero delivers a best-in-class combination of people, processes, and technology for end-to-end fraud management. We are 100% focused on converting the highest percentage of transactions and keeping fraud well below industry standards to provide a frictionless experience for your customers. Our blending, cutting-edge technology with rigorous expert analysis translates into higher approval rates and happier customers.
As consumers shift to online channels for their purchases, it is heavily affecting large brick and mortar retailers. However, what is the impact on small to medium-sized businesses, or SMBs, and local retailers?
Amazon isn’t the only retailer standing to benefit from record numbers of consumers in the back-to-school shopping mindset around the time of Prime Day. Other online retailers hope to get their piece of the action, timing their own promotional activities to coincide with Amazon’s. The ripple effect of the price battle between Amazon and everyone else will likely be felt all over the Internet. However, the Internet isn’t the only battleground on which to compete for customers’ hearts and minds during back-to-school season.
Item level RFID tagging can help retail operations run smoother, faster, and with more agility, so why are some retailers still waiting to get started? Some misconceptions have influenced retail executives’ views on RFID. Greater education and surfacing some basic facts about the technology’s scalability and return on investment (ROI) could be helpful to move any stalled conversations forward.
Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.
For operational improvements such as inventory management, as well as more effective marketing and more varied, broad and transparent access to the customer, predictive analytics can offer opportunities to retail companies across the board. Using predictive analytics can help businesses address specific goals; here we’ll look at some ways it can be used to solve problems and create growth.
