On April 10, 2015, the wall street journal reported that the attorney general of New York, Eric Schneiderman, sent letters to 13 retailers warning them over their use of on-call scheduling, and that such practices may violate New York state law.
For these retailers and others not included in the New York probe, clearly there is a risk of non-compliance. While the potential for fines and further regulatory scrutiny are the most likely initial considerations for these corporations and others using on-call scheduling, there is a follow-on effect from this situation that can have an adverse impact on the financial results for these retailers.
If faced with the prospect of eliminating the reliance on on-call scheduling, store managers will face a more complex issue of how to address the fluctuations in labor demand created by inaccurate forecasts. Instead of focusing their efforts on the store operations, developing associates, and most importantly serving customers, managers will be thrust back into tedious scheduling and editing of shifts; the very type of work that Workforce Management (WFM) technologies are ostensibly designed to eliminate.
Our guide to avoiding on-call scheduling outlines industry-leading scheduling practices using WFM software, and the practical business reasons why a company may want to adopt these strategies
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