Retail Operations Insights
Great, Another Data Protections Regulation To Comply With
Guest Column | By Kieran McGeehan, Univate

You’d be forgiven for not knowing much about ePrivacy, as the regulation remains in European Parliament for approval, with decisions on its future likely being made in the Spring of 2019. What you do need to know, however, is that ePrivacy will intensify the levels of consent retailers need to target their customers online, in an effort to provide greater transparency on personal data processes.

Transforming Customer Service With AI
Webinar | Radial

Artificial intelligence (AI) and machine learning (ML) technologies will completely transform customer service over the next five years. Watch this webcast with DestinationCRM and Radial to learn how AI can transform your customer service paradigm.

Retail Predictions For Boosting In-Store Sales
Guest Column | By Mat Brogie, Repsly

We’ve all heard it before: If you can’t innovate, you’ll get disrupted. While there’s no magic crystal ball that will help retailers predict the future, there are expert opinions on what needs to be done to stay relevant in 2019. Here we’ll explore the top trends shaping the retail landscape in 2019 and how each of them has the potential to drive in-store sales.

In Case You Missed It
Rise Of The Machines: What AI Means For The Sales Floor
Guest Column | By Michael R. Solomon

Everyone is buzzing about AI these days, as well as they should. Machines that “think” for us already are transforming how we work, play, and shop. McKinsey tells us that some 29 million U.S. homes used some form of smart technology last year, and that number is growing by over 30 percent a year.

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