Featured Editorial
A Glimpse Into The Future Of Retail Tech
A conversation with Woody Driggs, America's advisory digital transformation wavespace leader at EY

EY wavespace is a global growth and innovation network where digital communities are brought together to help clients explore new operating models and emerging technologies that can transform their businesses. wavespace’s focus areas include, but are not limited to, artificial intelligence, analytics, blockchain, customer experience, the Internet of Things, user experience, and both virtual and augmented reality. Woody Driggs, EY Americas advisory digital transformation wavespace leader, took time to speak with Retail Operations Insights about how these technologies relate to retail, as well as what trends retailers should be aware of.

Parking’s Frictionless Future Has Arrived
Guest Column | By Michael Flanagan, SKIDATA

Parking has often posed significant challenges for developers and property owners. In the past, it hasn’t always been easy to provide the most convenient, customer-friendly experience while keeping parking manageable and profitable. The good news is those challenges are now things of the past because of the introduction of frictionless parking.

Retail Operations Insights
Hiring For The Holidays: 4 Key Areas To Focus On For In-Store Success
Guest Column | By Chris Taylor, Square Root

Store teams — composed of lots of new faces during the holidays — can make or break shoppers’ brick-and-mortar experience. In a recent national study we conducted at Square Root, shoppers shared the four key areas that most influence both their brand perception and buying behavior. Here’s how brands can better empower their teams on the front lines to ensure in-store success throughout this holiday season and into 2019.

Tech Trends Driving Omni-Channel Profitability In 2018 And Beyond
Webinar | By Radial

In 2018’s hotly competitive omni-channel retail environment, it’s back-end functions, such as inventory optimization, fraud prevention, and the evolving role of store associates and customer service representatives that are the rising stars, are where retailers can maximize efficiency and profits. View this webinar with experts from Retail Systems Research, where you’ll learn which mission-critical systems, technologies, and processes are most important to e-commerce success and how progressive retailers can leverage those opportunities.

‘Tis The Season To Be A Cybercriminal: Why 2018 Might Be The Most Dangerous Holiday Shopping Season Yet
Guest Column | By Monica Pal, 4iQ

As millions of consumers prepare for the upcoming holiday shopping season, cybercriminals are simultaneously preparing for what could be their biggest breach season yet. Just removed from Cyber Monday, data breaches have escalated to record highs in the retail industry, and with the holidays right around the corner, retailers and their consumers are at major risk.

How Imaging Technology Maximizes Revenue And Prevents Retail Shrink
Article | By Nick Tabet and Darrell Owen, Datalogic

Self-checkout dishonesty, cashier and shopper collusion, and inaccurate weighing are all risks to retailer profitability. Learn how vision and imaging technology can help any size retailer today.

4 Ways To Relieve Customer Stress This Holiday Season (And Strengthen Service!)
Guest Column | By Brian Ward, Experian Partner Solutions

Given consumers’ holiday angst, there are timely steps that retailers can take to create and enhance a solid relationship with customers. Here are some tips that your customers will appreciate during the rush of the holidays — and are likely to pay off in increased consumer loyalty in the New Year.

Holiday Tech Winners And Losers: ’Tis The Season For Mobile, Not Voice
Guest Column | By Nikki Baird, Aptos

As shopping peaks ahead of the New Year, voice-enabled commerce may not live up to hype, but mobile commerce certainly will.

Why Your Holiday-Season Revenue And Employee Morale Depends On The Accuracy Of Your CRM
Guest Column | By Mike Means, Validity

The holiday season represents as much as 30 percent of annual sales for retailers, according to the National Retail Federation. This enormous percentage of revenue over the span of approximately two months makes it crucial for businesses to use accurate customer relationship management (CRM) data to effectively reach and communicate with customers. Otherwise, retailers are subject to falling short on their annual sales goals, and even worse, harming their reputation in the process.

In Case You Missed It
Why Timely Service Is Essential To Developing Customer Loyalty
Guest Column | By John Larson, John Larson & Company

The approach can vary from business to business, but well-timed service is always central to an organization’s customer loyalty and growth strategy.

Bending The Cost Curve: Are Retailers Leaving Chips On The Table?
Guest Column | By Pat Edmonds and Jeremy Hutton, Point B
Don't walk away from a process improvement project until you have put financial value around the expected gain and tied that back to your organization's key financial metrics. When you score a winning hand, use these methods to ensure that all those chips make it into your pocket.
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