By Christine Kern, contributing writer
IDC FutureScape Worldwide Retail 2017 Predictions report highlights exponential shift occurring in IT.
Retail leaders need to recognize the centrality of the digital transformation for their business strategy, processes and leadership in order to disrupt and create a sustainable competitive advantage, according to the latest report from IDC Research.
“The shift is exponential,” writes Leslie Hand in an IDC blog post. “More than requiring social, mobile, big data/analytics, and cloud technologies, transformation requires new ways of working and new ways of putting IT to work. More important still., sustaining competitive advantage requires reinvention at two levels – the microlevel of performing tasks and the macrolevel of designing and executing strategy. Success at both levels will require the appropriate amalgam of innovation accelerators – artificial intelligence (AI)/cognitive intelligence, augmented reality (AR)/virtual reality (VR), robotics, advanced security, 3D printing, and IoT. They will be at the center of new experiences for employee and customer engagement, business model disruption, the nature of work itself, and ultimately business growth.”
IDC Retail Insights provided the top 10 predictions for worldwide retail:
“Retailers must recognize and drive digital transformation. Retailers dealing with legacy, disconnected, and siloed systems have latencies and speeds that cannot support modern commerce, nor do most of the legacy systems allow retailers to quickly launch the types of services that customers today are expecting. At a time when customer expectations are rising and customers are more digitally fluent and digitally equipped than ever before, customers are expecting that their shopping experience will be easy, convenient, frictionless, and available anytime everywhere,” asserted Hand.