Guest Contributors

  1. Agents Or Automation: Here’s What Your Customers Told Us
    7/11/2018

    Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

  2. Improving Distributed Order Management With Fulfillment Forecasting
    5/24/2018

    Most retailers use demand-forecasting methods that fail to provide insight into how consumers choose to have orders fulfilled. Download this report from Gartner Research for insights into order fulfillment forecasting and optimal inventory positioning using distributed order management (DOM) systems.

  3. Staying Competitive With Empowered Consumers
    4/19/2018

    To build engagement and understand customers, you have to know who they are, what they want, and what’s important to them. The good news is, there is a lot of data to aid in this understanding.

  4. Confused About Blockchain And Cryptocurrency? Read On.
    4/19/2018

    Blockchain and cryptocurrency: the beloved buzzwords of the technology world. Due to their radical potential, these emerging technologies have been shrouded in doubt and confusion. Yet, even as awareness and adoption have steadily grown in recent years, many experts venture to call this silent revolution the fastest growing digital technology since the internet.

  5. Revolutionizing Retail: Expert Dana Telsey Shares Latest Trends
    4/19/2018

    For all the colossal change the retail industry has undergone in recent years, the retail revolution is only getting started, according to Dana Telsey, CEO and Chief Research Officer at Telsey Advisory Group (TAG). Thanks to changing consumer behavior and the new ways of purchasing, retail sales are continuing to grow, Telsey said at recent Grow Live events in New York and Los Angeles. With consumer confidence at a high, brands and retailers need to give consumers a reason to spend.

  6. How To Ensure You Don’t Lose To Amazon
    4/19/2018

    For many businesses, a core determining factor in their future is the answer to one simple question: Is Amazon a friend or foe?

  7. The Five Trends Transforming The Future Of Retail
    4/19/2018

    Yesterday’s amazing is today’s expected. That’s a vital point retailers need to understand according to Dana Telsey, CEO and Chief Research Officer at Telsey Advisory Group. Telsey provided an overview of the evolving retail landscape during NetSuite’s recent webinar, Revolutionizing Retail, as well as the key trends hitting the industry and the five top things what will transform the future of retail.

  8. For Merchants, The Future Of Payments Is Everywhere
    2/1/2018

    As e-commerce continues to grow, there’s one thing that’s clear for brick-and-mortar retailers: consumers are no longer obligated to venture out to physical stores every time they want something.

  9. Grocers Can Redesign Brick-And-Mortar Retail To Beat Amazon At Its Own Game
    1/19/2018

    Last weekend as I stared at the produce section in my local grocery store thinking about how nice it would be to give my shopping list to someone else to fill so I could enjoy a leisurely cup of coffee and come back later to pick up my order, I was run down by another shopper’s cart. One minute I was examining Honeycrisp apples, the next I was clutching my Achilles tendon. When I turned around, to address the other shopper, I discovered it wasn’t a time-pressed consumer who crashed into me. It was an apologetic Instacart Shopper sprinting around the store trying to do his job.  This encounter made me realize the modern grocery store is the nemesis of efficient online shopping.

  10. Why The Future Of Retail Lies In Evolving Technology
    1/11/2018

    The future of retail belongs to those who reinvent their customer experience. It’s a belief that’s been borne out as true by the events of recent years, especially 2017. Research shows that in 2017, a year many in the media pessimistically dubbed the “retail apocalypse,” companies that embraced the latest technology and evolved with the new era in retail saw unprecedented success. They used a unified commerce approach to reach new levels in their business—showing the that the common wisdom about the direction of retail is not the real story.