Guest Contributors

  1. Only The Analytical Survive: A New Era In Retail
    6/21/2017

    Retail has always been in the forefront of business intelligence (BI). From the days of on-premises machines to today’s cloud-based solutions, retail has looked for new ways learn about their customers and discover new ways to serve them.

  2. How To Avoid Cultural Potholes On The Road To Global Expansion
    6/20/2017

    The business headlines are littered with tales of global expansion gone awry. While the reasons behind the struggles are complex, there is a common thread in these experiences: Missing the cultural differences and needs of the target market.

  3. Want Your Site To Stay Up And Running? Please, Be Redundant
    6/19/2017

    The widespread adoption of public cloud services by businesses of all types has raised awareness of how dependent we are all on these services. Ten years ago, an outage on a cloud storage service would not have made front-page news, whereas the recent Amazon S3 outage made headlines due to its significant, widespread impact.

  4. 5 Critical Wi-Fi Mistakes You Might Be Making
    6/15/2017

    We’ve reached the point where most people carry at least one Wi-Fi-enabled device at all times. According to Cisco’s 2016 VNI report, by 2021, more than 540 million public hotspots are expected to be online to support smart devices worldwide. And by now, most retail organizations have realized offering a reliable Wi-Fi network for guests is a fundamental cost of doing business. But, Wi-Fi has become way more than just a tool used to connect to the internet. You can’t just “set it and forget it” if you want to truly benefit from your wireless network.

  5. The Importance Of Running A Customer-Centric Business
    6/14/2017

    The power dynamics between retailers and customers have fundamentally shifted. For decades, customers bought what brands and retailers were selling with unquestioned eagerness. They were inspired by the displays at their favorite stores and by magazines and catalogs that came in the mail. Today, the sources of influence have expanded to include celebrities, influencers, friends, and even other customers that look and feel like them.

  6. Conversational Commerce Becomes The Preferred Customer Service Solution
    6/13/2017

    The evolution of technology has reached the point where consumers are communicating digitally more than ever before. The web, mobile marketing, and smartphone applications have become the vessel of daily interactions and it is difficult to imagine what new innovation will surpass these well-established tools. One technology being positioned as the next big thing, looking to steal the technological spotlight, is chatbots

  7. Top 5 Tech Investment Ideas To Make Your QSR More Successful
    6/1/2017

    According to the latest research from the National Restaurant Association (NRA), restaurant-industry sales are trending upward this year and projected to reach $798.7 billion by year’s end, a 4.3 percent gain over 2016. Quick service restaurant (QSR) and fast-casual sales are expected to reach $233.7 billion this year, representing a 5.3 percent gain over 2016.

  8. Do You Support The Modern Omni-Channel Customer Journey?
    5/31/2017

    Retailers can’t always assume customers will walk into a physical store during normal business hours, find a product, get the information they need from an associate, and make a purchase. This type of traditional transactional behavior still occurs, but consumers’ buying patterns have transformed in recent years. Now a buying decision isn’t just a single event—it’s the last step in an omni-channel customer journey.

  9. E-Commerce Set To Transform B2B, Manufacturing, And Distribution
    5/16/2017

    The internet disrupted everything from education to government to personal communications. E-Commerce turned brick-and-mortar retail, transportation, entertainment, and logistics upside down. Now, in the business-to-business (B2B) space, a convergence of maturing technologies is set to disrupt supply chains, distribution networks, and inventory management — just for starters.

  10. The TLS Changeover: Why You Should Start Preparing
    4/21/2017

    The next big deadline in payment processing is on the way, but surprisingly no one’s talking about it yet. In June 2018, the TLS changeover deadline is coming. It might seem far away, but it’s going to require a lot of work from merchants, and it’s best to get started soon. Because if you’re not ready in time, it’ll cost you.