Guest Contributors

  1. Agents Or Automation: Here’s What Your Customers Told Us
    7/11/2018

    Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

  2. 6 Tips For Reducing Warehouse Downtime
    6/13/2018

    In today’s just-in-time-shipping work environment, downtime and other productivity wasters must be minimized for a warehouse/DC company to survive.

  3. Email Marketing And The Importance Of Personalization
    5/29/2018

    Email is the simplest and most cost-effective way to reach consumers, delivering ROI of up to 3,800 percent. Yet, many receive a failing grade for their email marketing campaigns. Understanding the power of digital marketing to reach consumers can be a game changer for your business.

  4. Staying Competitive With Empowered Consumers
    4/19/2018

    To build engagement and understand customers, you have to know who they are, what they want, and what’s important to them. The good news is, there is a lot of data to aid in this understanding.

  5. Insights Are Uniquely Tied To Location
    4/19/2018

    Location-based technology provides insights that retailers can’t find anywhere else. It allows the interrogation of structured and unstructured data about customer interactions with retailers across channels. Smart maps show where people work and play, where they travel, and what their priorities are. That data is critical to strengthening customer engagement.

  6. Confused About Blockchain And Cryptocurrency? Read On.
    4/19/2018

    Blockchain and cryptocurrency: the beloved buzzwords of the technology world. Due to their radical potential, these emerging technologies have been shrouded in doubt and confusion. Yet, even as awareness and adoption have steadily grown in recent years, many experts venture to call this silent revolution the fastest growing digital technology since the internet.

  7. Revolutionizing Retail: Expert Dana Telsey Shares Latest Trends
    4/19/2018

    For all the colossal change the retail industry has undergone in recent years, the retail revolution is only getting started, according to Dana Telsey, CEO and Chief Research Officer at Telsey Advisory Group (TAG). Thanks to changing consumer behavior and the new ways of purchasing, retail sales are continuing to grow, Telsey said at recent Grow Live events in New York and Los Angeles. With consumer confidence at a high, brands and retailers need to give consumers a reason to spend.

  8. How To Ensure You Don’t Lose To Amazon
    4/19/2018

    For many businesses, a core determining factor in their future is the answer to one simple question: Is Amazon a friend or foe?

  9. The Five Trends Transforming The Future Of Retail
    4/19/2018

    Yesterday’s amazing is today’s expected. That’s a vital point retailers need to understand according to Dana Telsey, CEO and Chief Research Officer at Telsey Advisory Group. Telsey provided an overview of the evolving retail landscape during NetSuite’s recent webinar, Revolutionizing Retail, as well as the key trends hitting the industry and the five top things what will transform the future of retail.

  10. Auditing: An Essential Tool For Any Effective LP Program
    4/3/2018

    By monitoring execution and correcting identified deficiencies throughout the year, you can improve compliance, control loss, and keep both employees and customers safe.