Retail Ops Industry Insights

  1. Sharing Means Caring: What Brands Need To Know In The Post-GDPR Era

    Data is the new currency. But without trust, brands can’t cash in on it, and it may actually cost them. Since consumers have more power over their data than ever, it’s up to brands to explicitly state the value they'll deliver in exchange for it — and then consistently keep their promises.

  2. A Glimpse Into The Future Of Retail Tech

    EY wavespace™ is a global growth and innovation network where digital communities are brought together to help clients explore new operating models and emerging technologies that can transform their businesses. wavespace’s focus areas include, but are not limited to, artificial intelligence, analytics, blockchain, customer experience, the Internet of Things, user experience, and both virtual and augmented reality. Woody Driggs, EY Americas Advisory Digital Transformation Wavespace Leader, took time to speak with Retail Operations Insights about how these technologies relate to retail, as well as what trends retailers should be aware of.

  3. Virtual Reality In Training Simulators Entices Generation Of Truckers For Advancing ‘Amazon’ Age

    Thanks to the growth of eCommerce, companies spent a record $1.5 trillion on shipping costs in 2017. Retailers and manufacturers credit the ‘Amazon Age’ for the struggle to keep goods moving to consumers — a struggle compounded by the critical shortage of truck drivers in the U.S. Fortunately there is a virtual light at the end of the tunnel for freight delivery.

  4. Black Friday Doldrums: Why U.S. Consumers Are Shopping From Home

    The convenience of couch-shopping continues to disrupt what used to be America’s biggest in-store shopping day of the year, as a growing number of people turn in their physical shopping carts for online icons on Black Friday. Notorious for its aggressive consumer behavior, Black Friday is no longer the brick-and-mortar extravaganza it was even a few years ago, as more shoppers move online.

  5. Get Ready For The Holidays With Great Product Content

    With December around the corner, retailers are looking for quick and easy solutions to boost their e-commerce game in time for the holiday season. Great product content can make all the difference and with the right tools, brands can quickly update their digital presence.

  6. The Growth Driver’s Playbook: A Guidebook For CMOs To Ignite Strategic Growth

    The CMO of today has an entirely different mandate than the CMO of yesteryear. Over the last decade, the role has evolved from brand storyteller to strategic value creator. With that, an entire new set of skills are required to succeed.

  7. How Retailers Who Connect Their Value Stream Network Can Thrive In The Age Of Software

    While retailers map out their omni-channel and digital strategy, a troubling trend is emerging. The digital transformations intended to stem the tide and allow established retailers to compete in the Age of Software are either moving too slowly or failing. Yet the rate of change in digital platforms, as evidenced by companies like Amazon and Alibaba, is progressing at such speeds that moving slowly is not an option for survival. The problem lies in the way most established retailers are approaching transformation.

  8. Holiday Ready? Top Retailers Ramp Up Same-Day Delivery Nationwide

    With over 30 percent of customers wanting express delivery for the holidays, retailers will need to fire up their supply chains to meet peak demand. The last-minute urgency of holiday shopping, combined with record-setting e-commerce sales, are together pushing customer demand for next-day and same-day delivery through the roof.

  9. Racing To The Cloud: It’s Not A Marathon Or A Sprint, It’s About Being Smarter

    For most companies, getting everything to the cloud is no longer a goal, in and of itself. Instead, it has become a long, multi-year objective requiring more than just a technological change. Transitioning to cloud technologies requires businesses to institute cultural changes.

  10. Inside The Mind Of A Serial Retail Entrepreneur

    Retail Operations Insights recently sat down with serial entrepreneur Stacey Boyd to talk about her latest venture. Olivela is a luxury fashion platform offering unique styles from the world's best designers with 20 percent of proceeds from every sale directly benefiting the education of girls worldwide. Here’s what she had to say about this cool initiative.