Retail Ops Industry Insights

  1. Agents Or Automation: Here’s What Your Customers Told Us

    Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

  2. Retailers: Want To Improve Your Margins 1 To 2%? Try Predictive Analytics

    For operational improvements such as inventory management, as well as more effective marketing and more varied, broad and transparent access to the customer, predictive analytics can offer opportunities to retail companies across the board. Using predictive analytics can help businesses address specific goals; here we’ll look at some ways it can be used to solve problems and create growth.

  3. 3 Ways Your Store Associates Can Drive Sales

    How do smart retailers keep up with the rigors of merchandising while ensuring customer service doesn’t fall through the cracks? Here are three ways to give your sales associates the support they need to create and maintain beautiful displays that increase sales in retail.

  4. Adjacencies, Convergence Are Now The Name Of The M&A Game

    In looking at the current M&A model — large company acquires small, innovative startup with a loyal and outsize customer base — it’s clear these acquisitions will have to take on a new attitude. Simply swallowing whole these small companies and expecting them to conform to a huge, traditional corporate culture is not only disadvantageous, it’s missing the entire point of acquiring them in the first place.

  5. How Your Retail Business Can Make Emails More Effective

    It’s easy to fall into the trap of overlooking your email marketing in favor of other forms of advertising. However, when utilized effectively, email can be an essential part of any retailer’s overall marketing strategy.

  6. Why You Need To Stop Using Job Descriptions When Hiring Executives

    Hiring is a forward-facing activity, not backward-facing. Job descriptions tend to be like the kitchen junk drawer — they accumulate all the activities, gaps, tasks, and responsibilities that currently don’t have a home in an organization or that need a responsible owner.

  7. Data Analytics And The Digital Revolution Are Helping Transport Fleets Replace Aging Trucks More Efficiently And Cost-Effectively

    Many industry firms made purchase orders of trucks en masse and drove them for anywhere between five and 10 years of service, or even longer, as a way to squeeze every penny out of the truck’s usage. However, what firms of all sizes are beginning to realize is that this acquisition strategy is not as cost effective compared to operating trucks at a shorter lifecycle.

  8. It’s Time To Embrace The Triple Bottom Line

    Today, a growing number of customers, shareholders, and employees want to buy from, invest in, and work for companies that instill social and environmental responsibility into every aspect of their products and services, as well as generate a measurable positive impact. In this light, business decisions that are singularly focused on financial gains leave substantial social and environmental value on the table. They also introduce the multi-faceted risks of inaction.

  9. 6 Tips For Reducing Warehouse Downtime

    In today’s just-in-time-shipping work environment, downtime and other productivity wasters must be minimized for a warehouse/DC company to survive.

  10. The Next Evolution Of Retailing

    As technology continues to evolve at a breakneck pace, the next major revolution in retailing is already taking place. The new paradigm at hand has consumers moving away from “shopping” as a separate event and trending towards a more integrated lifestyle-meets-shopping experience.