Almost half of all online shoppers were frustrated with their shopping experiences.
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
Examine the common challenges holding retailers back and the five customer-focused commerce musts to building a unified customer experience.
Easy to describe, difficult to execute. Achieving a unified commerce platform requires a fundamental shift away from inward-looking systems and focuses instead, omnichannel commerce requires retailers to be outward looking, to focus on customer needs, wants and behaviors. Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
All businesses aspire to provide the ultimate omnichannel customer experience. Aspiring is easy, but achieving is difficult, with fulfillment often being the most challenging area to master. Delivering the perfect order requires a delicate balance of inventory visibility, routing logic and strategies for dealing with exceptions. Explore the 3 critical components to delivering the perfect order.
The James Bond of Retail has always been on Her Majesty’s Retail Service. He is there at the right place and at the right time to ensure that stores run smoothly, associates are well trained, and that customers have a great experience. Today, 007 has a secret weapon at his disposal, designed and developed by Q, the Head of Research & Development, to unleash the power of James and his team.
In the age of the consumer, every retailer must create the exceptional Amazon-like service experiences that consumers have come to expect or risk going out of business.