The challenge retailers face during the back-to-school shopping period is navigating how to attract infrequent customers and capitalize on the opportunity for increased sales — without allowing those sales to come at the expense of a poorer experience for “regular customers” who form the backbone of the business over the course of a full year. If you aren’t careful, the sales gains you achieve during back-to-school shopping can come at the expense of diminished revenues over the long-term with your most loyal customers.
Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates. Workforce and human capital management applications have come of age, and retailers are catching on. Innovative Retail Technologies’ summer 2016 survey of more than 150 retail executives reveals some compelling trends around the value that’s driving adoption of modern WFM/HCM applications.
Innovative Retail Technologies’ most recent survey of retail execs finds a market ripe for the adoption of cloud-based workforce management applications, tepid confidence in workforce compliance, and increasing collaboration among HR, store ops, and associates.
With automated scheduling, what you get out of it is only as good as what you put in; its value and effectiveness are entirely dependent on the range of relevant data the system is given to make informed decisions. To have a real impact on optimizing your workforce the WFM requires information specific to your individual associates and retail location. Listen in as Matt Zelek, VP and Industry Consultant, Empower Software Solutions, talks to Innovative Retail Technologies’ Chief Editor, Erin Harris, about some of the key considerations retailers should make when deciding between manual versus automated scheduling.
For its first 49 years in business, Pier1, which employs more than 20,000 associates in 49 states and Canada, was managing schedules using a mix of pen, paper, Excel and Access. "Thanks to the dedicated work of Senior Manager of Store Operations Lee Crowell and his team, the system worked well through seven substantial in-house upgrades," says executive VP of Stores Sharon Leite.
Best Practices to Help Retailers Stay Compliant and Build Associate Engagement.